Toyster by Sahar is here to make playtime special and worry-free for you. We take great care in preparing and delivering your order, and we truly appreciate your trust in our products. To serve you better, we kindly request you to review our Return & Exchange Policy below.
Sensory Items (Magic Dough, Magic Sand & Magic Slimes)
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If there is any issue such as a fault, damage, or missing item, please inform us within 24 hours of delivery.
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To help us resolve the matter quickly, we request you to share a clear video of the unboxing or the problem via our official social media accounts or email.
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Please note that requests made after 24 hours cannot be entertained.
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Care Instructions for Sensory Items:
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Store in an airtight container when not in use.
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Keep away from direct sunlight, heat, and open air.
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Avoid contact with carpets, fabrics, and hair to prevent sticking.
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Always use under adult supervision for children.
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Toys, Custom-Made Items & Quiet Books
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For toys and custom-made products (including Quiet Books and other handcrafted items available on our website):
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Any concerns must be reported within 48 hours of delivery.
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A video or images will be required to verify the issue.
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As these items are specially handcrafted, returns or exchanges will not be accepted after the 48-hour window.
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General Guidelines
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Returns or exchanges are only possible if the product is defective, damaged on arrival, or incomplete.
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Items must be returned in their original packaging and unused condition.
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We regret that we cannot accept requests for:
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Issues reported after the specified time frame.
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Products damaged due to improper use or lack of care.
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Change of mind after purchase.
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How to Request a Return/Exchange
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Contact us within the valid time frame (24 hours for sensory items, 48 hours for toys & custom-made items).
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Provide your order details and share proof (video/images) through our official social media pages or email.
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Our customer support team will review your request and guide you through the process with care.
A Note of Thanks ❤️
Thank you so much for choosing toyster by sahar. Each product is made and packed with love, and your trust means the world to us. We kindly ask for your cooperation with the above policy so that we can continue delivering safe, fun, and high-quality products to you and your loved ones.
We are always here to help please don’t hesitate to reach out if you need any assistance. 💫